Business Assistant

Heartland Dental

Key Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (e.g., patient charts, referrals, appointment cards, welcome packets, and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference, and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned.

Requirements & Tech Stack

• Computer proficiency
• Basic knowledge of dental terminology

Qualifications

• Six months of similar job experience.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Comply with protocols and standards.
• Support corporate vision and strategy.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.