Customer Service Representative

About the Role

Primerica is seeking Customer Service Representatives to join the Agent Services department at their corporate office in Duluth, Georgia. A remote or hybrid work schedule is an option after training.

Key Responsibilities

• Deliver exemplary customer service to Primerica term life policyholders and agents.
• Address verbal and written inquiries concerning term life insurance policies.
• Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.
• Identify concerns and ask appropriate questions.
• Respond to inquiries concisely and courteously.
• Document all research findings thoroughly.
• Perform corrections identified during calls.
• Forward necessary corrections to the appropriate party for further processing or approval.
• Recognize priority situations and notify appropriate parties when necessary.

Requirements & Tech Stack

• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures.
• Ability to communicate professionally with irate customers.
• Internet Access with specific speed requirements for remote work:
• Upload speed: 8mbps
• Download speed: 15mbps

Qualifications

• Minimum high school diploma or GED
• 1 year of call center customer service experience (preferred but not required)
• Previous insurance or financial services experience (a plus)

Schedule

• 40 hours per week
• Monday–Friday, 9:00 am – 6:00 pm

Salary

• $30,000 - $33,000 based on experience

Additional Information

• This position is the first step in a defined career path with opportunities for growth.
• Employees can apply for other internal jobs after being in their current position for 1 year.
• This position is exempt (not eligible for overtime pay).