Customer Support Voice Process Associate

Job Title: Customer Support Voice Process Associate

Company: Sutherland

Location: Kochi

Work Mode: Work From Office

Shift: Night Shift

Role Description

Key Responsibilities

• Handle international outbound and inbound calls with prospective clients professionally and confidently.
• Communicate clearly and attentively to understand client requirements.
• Utilize strong persuasion and convincing skills to promote services.
• Generate leads through cold calling for Sponsors and Exhibitors.
• Manage lead conversations effectively and ensure successful closures.
• Maintain accurate records of calls, leads, and follow-ups.

Requirements & Tech Stack

• B2-level English proficiency (mandatory).
• Ability to work in night shifts and from the office.

Qualifications

• HSC / Any Graduate are eligible to apply.
• Excellent verbal communication skills in English.
• Strong interpersonal and customer-handling skills.
• Good knowledge of customer support processes.
• Immediate Joiners preferred.

Perks & Benefits:

• Opportunity to develop strong emotional intelligence.
• In-depth knowledge of products and services.
• Build transferable professional skills.
• Learn customer education without aggressive selling.
• Enhance problem-solving and communication abilities.
• Scope to work on personal or side projects.