Chat Support Executive

About the Role

This is a chat-only seat, no voice queue, for customers reaching out about orders, exchanges, and store stock. You will handle inbound chats from the retail chain's website and app.

Key Responsibilities

• Answer inbound chat queries on orders, deliveries, returns, and stock.
• Run multiple live chats in parallel during peak hours without losing accuracy.
• Escalate exchange, refund, or complaint cases to the right store or supervisor.
• Log every conversation clearly enough for a colleague to pick up where you left off.
• Flag recurring issues back to the support lead.

Requirements & Tech Stack

• Fast, accurate typing and comfort holding several conversations at once.
• Patience with repeat questions and a calm tone in a written complaint.
• Willingness to work store-adjacent shifts including weekends.
• Good written English.

Qualifications

• 0 to 2 years of experience; freshers are welcome.

Good to have:

• Any prior retail, e-commerce, or customer-facing experience.
• Familiarity with a helpdesk or live-chat tool.