Researcher

About the Role

Prolific Research Private Limited is seeking enthusiastic, confident, and result-oriented Market Research Executives for an international voice process. This role involves conducting outbound cold calls to international customers and businesses to gather market insights, collect relevant information, and maintain accurate records.

Key Responsibilities

• Make outbound cold calls to international customers and businesses for market research purposes.
• Conduct surveys, interviews, and questionnaires to gather market-related information.
• Collect and validate information about customer preferences, industry trends, products, and services.
• Communicate professionally with international respondents and maintain a positive calling experience.
• Record responses accurately in the CRM or designated database.
• Meet daily and monthly calling, data collection, and quality targets.
• Follow the provided calling scripts, research guidelines, and quality standards.
• Handle customer objections professionally and maintain proper call etiquette.
• Ensure data confidentiality and adhere to company policies and calling regulations.

Requirements & Tech Stack

• Excellent verbal communication skills in English.
• Comfortable making outbound cold calls to international customers.
• Good listening, questioning, and conversation-handling skills.
• Basic computer knowledge and familiarity with MS Office or CRM tools.
• Ability to understand instructions and accurately document information.
• Confidence, patience, a positive attitude, and a willingness to learn.
• Ability to work under targets and meet deadlines.
• Must be flexible to work in all shifts, including rotational and night shifts.

Qualifications

• Freshers and experienced candidates can apply.
• Candidates with experience in international BPO, telecalling, customer interaction, surveys, or market research will have an added advantage.
• Candidates must be comfortable with cold calling and interacting with international respondents.
• Candidates should be punctual, disciplined, professional, and target-oriented.

What We Offer

• Professional and supportive work environment.
• Training and guidance on market research processes.
• Opportunities to develop international communication and research skills.
• Career growth opportunities based on performance.