Trust & Safety New Associate

Designation: Trust & Safety New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology and Operations services, and Accenture Song. Their 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

About the Role

Accenture's Trust & Safety offering helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. The Trust & Safety team serves as an important line of defense by improving the quality and safety of online content and systematically testing, evaluating, and challenging AI systems and platforms to enhance content integrity, quality, and safety, including generative AI.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content, or work with, view, or proactively engage with content according to client guidelines using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Management

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Active participation in Accenture's well-being support program for the Trust & Safety community.

Note: Due to the nature of the role, exposure to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns may occur. This role requires resilience and coping skills, with support provided for well-being.