Trust & Safety New Associate

Designation: Trust & Safety New Associate

About the Role

Accenture's Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to clients and make a larger impact on society.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content, and investigate, escalate, or resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust & Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Actively participate in Accenture's well-being support program, designed specifically for the Trust & Safety community.

Requirements & Tech Stack

Skill required: User-Generated Content Moderation - Content management

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and [insert language] skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Note: Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios.