Call Center Associate

Customer Care First

About the Role

• Full-time, on-site role based in Syracuse, NY.
• Responsible for handling inbound customer calls, resolving inquiries, and providing accurate information about products, services, and policies.

Key Responsibilities

• Documenting call details.
• Updating customer records in computer systems.
• Following established procedures to address issues.
• Escalating complex cases when needed.
• Working closely with team members and supervisors to meet performance goals.
• Maintaining service-level standards.
• Contributing to an efficient, customer-centric environment.

Requirements & Tech Stack

• Communication skills
• Customer Service skills
• Familiarity with Contact Centers
• Basic to intermediate Computer Literacy
• Comfort working with call center software and databases
• Active listening
• Problem-solving abilities
• Calm, professional demeanor under pressure
• Ability to follow structured procedures
• Time management skills
• Ability to work independently and as part of a team

Qualifications

• Ability to support positive Customer Experience.
• Prior experience in a call center, help desk, or customer-facing role is beneficial.
• High school diploma or equivalent is typically required.
• Additional training in customer service or communications is a plus.