Westgate Theatre 11

About the Role

The server position is based in the concession stand and is classified based on individual theatre needs and/or employee availability.

Key Responsibilities

• Provide superior guest service in a clean and comfortable environment.
• Represent the theatre in a manner consistent with the Company’s mission statement and policies.
• Ensure guest satisfaction by smiling, greeting, and thanking all guests.
• Handle all monies and merchandise.
• Operate, prepare, and clean all concession related equipment.
• Use all concession related storerooms properly.
• Use all cleaning materials properly per MSDS.
• Understand and follow all concession opening, closing, and in-between show procedures.
• Understand and follow all emergency, evacuation, and robbery procedures.
• Utilize excellent sales techniques, including up selling and suggestive selling.
• Adhere to all federal and state laws with regards to breaks and/or meal periods.
• Complete progress towards completion of the cast certification program as a cast member and as a concessionist.
• Read and understand training materials covering topics such as sexual harassment and discrimination.

Responsibilities (Alcohol Service)

• Alcohol sales are an essential duty of the server position.
• Must be of legal age to serve/sell alcohol according to all state and local laws.
• Complete all applicable training, obtain all required permits and licenses, and successfully complete a background check.
• Possess knowledge of and adherence to all laws and legal obligations regarding the serving of alcohol.
• Comply with all local, state and federal food safety laws.

Requirements & Tech Stack

• Exceptional guest service skills.
• Excellent communication skills with customers, co-workers, and management.
• Knowledge of all coupons and on-going promotions.
• Knowledge of and promotion of the Regal Crown Club Program.
• Knowledge and enforcement of the MPAA rating system.
• Knowledge of counterfeit bill procedures.
• Compliance with dress code.
• Responsible for accuracy of cash drawers, inventory, and coupons.
• Knowledge of correct popper operation and emergency procedures.
• Ability to perform calculations with speed and accuracy.
• Ability to identify problems, gather relevant data, and note possible causes of problems.
• Ability to evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.
• Ability to take action beyond what is necessarily called for.
• Ability to perform under pressure and/or opposition.
• Ability to establish goals, budget time, and set priorities to achieve desired objectives.

Qualifications

• 18 years old minimum.
• Completion of cast certification program as a cast member and as a concessionist, or progress towards completion, is required.
• Complete any legally required state or local training and obtain the required certificate.
• Complete the Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking skills.
• Ability to listen effectively and respond clearly and directly.
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee may occasionally be required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee is regularly required to lift up to 60 pounds.
• Vision requirements include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay Scale Information

• $14.50/hour

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligible to participate in 401(k) retirement plan with company match (once age 21 and after six months of service).