PHARMACY/TECHNICIAN

About the Role

• Provide exceptional customer service to help people live healthier lives.
• Treat customers and employees in a fair and ethical manner.
• Provide a safe, clean, inclusive environment.
• Be a responsible member of the community.
• Provide the right products, services, and care at the right time with fair and accurate pricing.
• Provide direct patient intervention by offering health and wellness services and experiences as allowable by and consistent with state and federal laws.
• Demonstrate the company's core values: respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity.
• Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs.
• Identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping work stations and customer waiting areas clean and organized.
• Count, measure, and prepare specified product using company best practices.
• Complete billing procedures to assure best value for the customer and the company.
• Answer phone calls and triage calls, and answer inquiries as appropriate.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.
• Understand and follow company guidelines on cash register operation and cashier handling policies to prevent loss, including tendering electronic fund transactions and cash/check transactions.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in all responsibilities except those requiring a pharmacist's professional judgment.
• Understand and adhere to HIPAA regulations and company policies regarding the same.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.

Requirements & Tech Stack

• High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Ability to perform essential job functions with or without reasonable accommodation.

Qualifications

• Any previous comparable experience.
• Any equivalent experience of a pharmacy clerk.
• EPRN familiarity.