Trust & Safety New Associate

Job Title: Trust & Safety New Associate

Company: Accenture in India

About the Role

Accenture is seeking a Trust & Safety New Associate to join their team in India. This role is part of the Trust and Safety (Content Moderation and Responsible AI) offering, focused on keeping the internet safe and helping platform companies improve their businesses. You will gain hands-on experience in improving the quality and safety of online content, including generative AI.

Key Responsibilities

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, generative AI shortcomings, and advancements in content moderation and responsible AI regulations, governance, policy, and consulting.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation
• Responsible AI

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Note: Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. Active participation in Accenture's well-being support program is required.