Service Desk Representative Analyst II
Allstate India
Pune Division, Maharashtra, India0–2 yrs42m agovia LinkedIn
About the Role
The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.
Key Responsibilities
- Provide technical support for both hardware and software issues encountered by users.
- Analyze and resolve technical problems, including network, hardware, and software issues.
- Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.
- Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
- Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
- Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.
- Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
Requirements & Tech Stack
- Information Technology (IT) Systems
Qualifications
- 4 year Bachelors Degree (Preferred)
- 0-2 years experience (Preferred)