Customer Service Support Advisor
BT Group
Greater Kolkata Area1h agovia LinkedIn
About the Role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
Key Responsibilities
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Requirements & Tech Stack
- Essential Skills / Experience
Qualifications
- Desirable Skills / Experience