Kannada Voice process

About the Role

The Kannada Voice Process role is a full-time, on-site position based in Vijayapura.

Key Responsibilities

• Handle inbound and outbound calls in Kannada.
• Assist customers with inquiries.
• Provide accurate information.
• Resolve basic issues following established procedures.
• Record customer interactions.
• Update system entries.
• Escalate complex matters to senior staff.
• Maintain professional communication standards.
• Meet call quality and productivity targets.
• Participate in regular training or coaching sessions.

Requirements & Tech Stack

• Kannada language fluency (conversational and professional).
• Customer Service skills (patience, empathy, customer-focused approach).
• Analytical Skills.
• Business Process Improvement awareness.
• Training readiness (openness to learning and feedback).
• Basic computer literacy.
• Ability to work with call center or CRM systems.
• Ability to work on-site in Vijayapura on a full-time schedule.
• Ability to work shifts.

Qualifications

• Minimum educational qualification: high school completion or equivalent.
• Higher education is a plus.
• Previous experience in voice process, call center, or customer support is an advantage but not mandatory.