Call Center Senior Representative
NTT DATA North America
Gurugram, Haryana, India0–2 yrs2d agovia LinkedIn
About NTT DATA
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Work Schedule & Benefits
- Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary
Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Key Responsibilities
- Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
Requirements & Tech Stack
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
Qualifications
- Graduate (flexible based on communication skills)
- 0–2 years of experience (freshers welcome; BPO/sales preferred)