DevOps Engineer L1

About the Role

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).

Key Responsibilities

• Monitoring and managing client applications.
• Responding to service requests.
• Resolving low-complexity incidents.
• Executing approved maintenance activities such as patching and making configuration changes.
• Providing support to clients via phone or chat.
• Creating and updating knowledge articles.
• Focusing on work optimization, including automation and process improvements.
• Occasionally contributing to project work.
• Participating in the implementation and delivery of disaster recovery functions and tests.

Requirements & Tech Stack

• Windows Server Administration
• Linux Server Administration
• Virtualization Administration
• Server Hardware
• Storage Administration
• ErP
• Windows
• Linux
• SQL
• Oracle Middleware
• Webserver

Qualifications

• Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
• A client-focused mindset, with the ability to understand and prioritize client needs.
• The ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
• A positive outlook, even when working under pressure or putting in longer hours as needed.
• A bachelor’s degree in information technology/computing, or equivalent work experience.