Call Center Associate

About NTT DATA

NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

A Career at NTT DATA Means

• Ongoing opportunities to GROW your career with barrier-free learning and multiple self-learning tools.
• Belonging to a global organization in an inclusive working environment where you are free to be your best self.
• Making a DIFFERENCE to clients, colleagues, and communities, with ideas that are embraced and impactful.
• Being part of a global PIONEER with exposure to Fortune 500 clients and world-leading global technology partners, working with a network of over 40,000 diverse colleagues across 57 countries.

Work Schedule & Benefits

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Qualifications

• Graduate (flexible based on communication skills)
• 0–2 years of experience (freshers welcome; BPO/sales preferred)