Customer Contact Comms New Associate
Accenture
GurugramFresher44m agovia Naukri
About the Role
You will be aligned with our Customer Support vertical. You will help in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers by providing the best resolutions. You will also be responsible for closing faults and complaints within SLA's.
Key Responsibilities
- Manage/resolve customer queries.
- Handle escalations and complaints of dissatisfied customers.
- Provide the best resolutions.
- Close faults and complaints within SLA's.
- Solve routine problems, largely through precedent and referral to general guidelines.
Requirements & Tech Stack
- Omnichannel - Customer Service
- English (International) - Proficient
Qualifications
- Any Graduation
- Written and verbal communication skills.
This role may require you to work in rotational shifts.