Teller

About the Role

• This is a 30-Hour Full Time Teller Position.
• The schedule is Monday – Saturday, with flexibility.
• The position is located at The Bountiful Branch.

Key Responsibilities

• Provide paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances.
• Balance daily transactions and verify cash totals.
• Establish and build member relationships by identifying needs and educating them about products/services.
• Enthusiastically cross-sell Credit Union services.
• Perform member services functions such as opening and closing accounts, renewing certificates, and assisting with bookkeeping and account maintenance.
• Resolve more complex member transactions independently and refer members as necessary.
• Assist members via all channels: phone, mail, text, email, video solutions, and self-serve channels.
• Actively promote and cross-sell digital services, serving as a digital services expert.
• Perform various clerical functions and assist other Service Representatives.
• Serve members promptly and professionally.
• Attain expected baselines in sales, volume, and service to support branch goals.
• Ensure teller functions are correctly performed in accordance with established policies and procedures.
• Maintain privacy of member account information.
• Process "bank by mail" transactions.
• Receive share deposits and loan payments, preparing proper receipts.
• Process transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.
• Disburse cash or check share withdrawals.
• Process and post CD, HSA's, and all types of IRA's.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Make risk assessments of negotiable items within assigned limits of authority.
• Investigate and resolve out-of-balance conditions.
• Provide "override" function for other Tellers within defined authority limits (Certified Tellers).
• Perform all Member Service and Sales functions in accordance with established policies and procedures.
• Ensure the Credit Union's professional reputation is maintained and projected.
• Maximize penetration of Credit Union products and services by identifying member needs and cross-sell opportunities (e.g., checking accounts, certificate accounts, core deposit accounts, other AFCU products).
• Record accepted teller referrals.
• Assist with new member onboarding 2x2’s calls as directed.
• Answer questions and assist members with more complex transactions and account problems, providing resolutions within defined authority limits.
• Refer members to branch leadership as needed.
• Handle member interactions professionally, utilizing effective sales and service techniques.
• Process stop-payments and correspond with members regarding claims.
• Resolve transaction corrections in a timely manner.
• Perform file maintenance and account changes.
• Act as a branch expert for electronic services.
• Cross-sell AFCU digital services including Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit, and others.
• Answer member questions and provide problem resolutions for digital services.
• Assist with the daily maintenance operations of self-assist in-branch machines and video equipment.
• Inform branch management of servicing issues.
• Assist members with account lockouts, Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs.
• Establish and maintain effective coordination and working relationships with area personnel and management.
• Assist area personnel as required.
• Provide guidance to other Teller Service Reps and Trainees.
• Keep supervisor informed of area activities and significant problems/concerns.
• Implement individual 90-day sales action plans to meet sales goals.
• Take direction from coaching by branch leadership to improve.
• Attend and participate in trainings, meetings, and branch sales huddles.
• Perform related clerical and receptionist duties.
• Adhere to Branch Safety, Security, and Teller Audit procedures.

Qualifications

• High school graduate or equivalent.

Requirements & Tech Stack

• Excellent communication skills.
• Willingness to assist others.
• Ability to successfully recognize and offer sales opportunities.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Attention to detail and accuracy.
• Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad, and telephone.