Deployment Specialist I
BD
Durham, NCFresher57m agovia LinkedIn
About the Role
The Deployment Specialist I installs select Medication Management Solution products, ensuring successful solution deployment and customer success. This role requires clinical and technical proficiency, adherence to The BD WAY, and the ability to establish collaborative working relationships with cross-functional project teams and customer teams. Projects range from single product installations to multi-product expansions.
Key Responsibilities
- Complete deployment specialist training plans and demonstrate competency for installation and support of BD Solution hardware and software.
- Install specified equipment at customer sites, including hardware/software build-set up, training customer stakeholders, and Go Live activities.
- Adhere to BD Medication Solutions product implementation methodologies and tools.
- Provide problem-solving, troubleshooting, and system consultation for clients.
- Manage project escalations for favorable outcomes.
- Timely completion of internal company and project documentation.
- Execute additional assigned tasks.
Requirements & Tech Stack
- Microsoft Office applications (Word, Excel, PowerPoint, OneNote)
- Valid driver's license and adherence to BD’s auto safety standards.
- Proof of, and maintenance of current immunizations upon hire, including Hepatitis B, Influenza (current year), MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis, and any additional customer vendor credentialing requirements.
Qualifications
- Associates degree or a minimum of 1-year relevant work experience.
- Demonstrated emotional intelligence, ability to self-manage, and to get along well with others.
- Flexibility and adaptability, ability to manage ambiguity, and resilience.
Preferred Qualifications
- Bachelor’s degree.
- Experience in a healthcare environment with technical involvement and computerized system applications.
- Dispensing software technology experience is a plus.
- Exposure to clinical software applications, including BD Medication Solutions Dispensing products.
- Project Management experience with small to medium projects.
- Experience in HIS/PIS systems and pharmacy and nursing workflow.
Physical Requirements
- Ability to lift a minimum of 40 lbs.
- This position involves pushing, pulling, stooping, bending, and lifting.
Work Environment
- Home-based position with daily local customer travel and regional overnight travel.
- Requires flexible working hours, including some nights and weekends.
- Up to 100% overnight travel.