E-commerce Customer Service Executive
Career Elevators
Gurugram, Haryana, India0–3 yrs54m agovia LinkedIn
About the Role
We are hiring Customer Service Executives for our e-commerce process in Gurgaon. Candidates will assist customers with order-related queries, delivery updates, returns, refunds, cancellations, and complaints while ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through calls, chat, and email.
- Assist with order tracking, delivery issues, returns, refunds, and cancellations.
- Resolve customer complaints professionally.
- Coordinate with internal teams to resolve customer issues.
- Maintain customer records and meet service quality standards.
Requirements & Tech Stack
- Basic computer knowledge.
- Willingness to work in rotational shifts, if required.
Qualifications
- 12th Pass / Graduate.
- Good communication skills in Hindi and English.
- Customer-focused attitude and problem-solving skills.
Experience
- Freshers: No prior experience required; training will be provided.
- Experienced: 6 months to 3 years in customer service, BPO, or e-commerce support preferred.
Work Details
- Location: Gurgaon (Gurugram), Haryana.
- Work Mode: Work From Office.
- Job Type: Full-Time.
Compensation & Growth
- Salary: As per company policy and experience.
- Incentives, if applicable.
- Training and career growth opportunities.