Tele caller & Counsellor

Webfame Digital Marketing Academy

About the Role

This is a full-time, on-site Tele Caller & Counsellor role based in Raipur.

Key Responsibilities

• Make outbound and inbound calls to prospective learners.
• Provide clear information about courses, fees, schedules, and career outcomes.
• Maintain accurate records of interactions in the academy’s systems.
• Conduct follow-ups with leads.
• Guide candidates through the admission process.
• Support learners in selecting suitable programs based on their goals and background.
• Coordinate with the admissions and academic teams.
• Handle queries in person and over the phone.
• Contribute to enrollment targets while maintaining a professional and empathetic approach.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain courses and career paths clearly and confidently.
• Ability to handle outbound and inbound calls, manage follow-ups, and maintain organized records of leads and admissions.
• Customer service orientation, with a supportive and empathetic approach to counselling prospective learners.
• Basic computer proficiency, including use of office applications, spreadsheets, and CRM or lead management tools.
• Good command of English and local/regional languages.
• Ability to work on-site full-time, meet daily and monthly targets, and collaborate effectively with admissions and academic teams.
• Prior experience in tele calling, counselling, sales, or education admissions is preferred but not mandatory.
• Minimum educational qualification: completed secondary education.
• Higher education in any discipline is an advantage.