Reservations Ticketing Agent

About the Role

Safiya Travels Cochin Pvt Ltd is a travel services company providing reliable and customer-friendly travel and ticketing solutions for domestic and international travel needs. This is a full-time, on-site Reservations Ticketing Agent role based in Kottakkal.

Key Responsibilities

• Handle day-to-day booking and ticketing activities.
• Create, modify, and confirm reservations for customers.
• Provide clear and courteous information about travel options, fares, schedules, and policies.
• Support customers with changes, cancellations, and special requests.
• Manage customer inquiries via phone, email, and in person.
• Maintain accurate records in reservation systems.
• Coordinate with internal teams and travel partners for smooth service delivery.
• Promote relevant travel services and offers.
• Resolve basic customer issues.
• Follow company procedures and compliance guidelines.

Requirements & Tech Stack

• Experience with booking or GDS systems (where applicable).
• Comfort working with computers and basic office software.
• Prior experience with reservation platforms is an advantage.

Qualifications

• Strong Communication and Customer Service skills.
• Ability to interact professionally and clearly with diverse customers.
• Hands-on experience or foundational knowledge in Reservations and Ticketing processes.
• Background or education in Travel & Tourism, with an understanding of travel products, itineraries, and industry practices.
• Sales and Upselling abilities to recommend appropriate travel options, add-on services, and offers.
• Attention to detail, accuracy in data entry, and good organizational skills.
• Ability to work on-site in Kottakkal.
• Ability to manage shifts if required.
• Ability to collaborate effectively with colleagues and management.
• Prior experience in a travel agency or ticketing environment is beneficial.
• Relevant diploma or certification in travel and tourism is preferred.