INTERNSHIP & PROGRAM COORDINATOR

About the Role

ISCAP Services Pvt. Ltd. is seeking motivated Internship & Program Coordinators to manage student onboarding, internship activities, project progress, attendance, learner communication, and program administration. This role is suitable for fresh graduates, freshers, and individuals with coordination, education, operations, or administrative experience seeking a career in program management and operations.

Job Details

• Company: ISCAP Services Pvt. Ltd.
• Job Title: Internship & Program Coordinator
• Department: Program Management & Student Operations
• Experience: Freshers / Entry Level / Relevant Experience
• Education: Any bachelor's degree; BBA, MBA, B.Com, BCA, and related qualifications preferred
• Work Mode: Remote / Work From Home
• Location: India – Remote
• Employment Type: Internship or full-time employment, depending on vacancy
• Duration: As specified in the offer

Role Objective

Ensure the smooth operation of ISCAP's internships, student batches, learning programs, and assigned projects. Coordinate between students, interns, mentors, trainers, project supervisors, and internal teams to ensure timely completion of activities and provide learners with timely communication and support. This role requires ownership, organization, follow-up, accurate reporting, and consistent execution.

Key Responsibilities

• Intern Onboarding & Coordination
• Coordinate onboarding for selected interns and learners.
• Share approved joining instructions, schedules, guidelines, and program details.
• Maintain onboarding checklists and participant records.
• Explain program processes, reporting requirements, deadlines, and communication channels.
• Track onboarding completion and escalate unresolved issues.
• Student & Batch Management
• Create and maintain student and intern batch lists.
• Coordinate schedules, sessions, announcements, deadlines, and meetings.
• Communicate important updates through approved email, WhatsApp, and digital platforms.
• Monitor participation and follow up on missed sessions or incomplete tasks.
• Maintain accurate attendance and participation records.
• Project & Assignment Tracking
• Track projects, assignments, milestones, and submission deadlines.
• Follow up with students, interns, mentors, and project supervisors.
• Maintain trackers showing pending, completed, delayed, and escalated tasks.
• Identify delays early and coordinate corrective action.
• Ensure project evaluation and feedback are recorded by authorized reviewers.
• Learner Communication & Support
• Respond professionally to routine student and intern inquiries.
• Explain approved program procedures and direct specialist questions to the appropriate team.
• Maintain an organized record of requests, complaints, and resolutions.
• Support students with scheduling, submission processes, and program-related information.
• Escalate academic, technical, payment, or personal concerns to the appropriate team.
• Program Administration
• Maintain program calendars, participant databases, attendance sheets, and progress reports.
• Coordinate sessions, meetings, assessments, presentations, and project reviews.
• Support certificate documentation and completion records based on verified eligibility and approvals.
• Assist with program extensions, batch changes, and completion procedures according to company policy.
• Reporting & Process Improvement
• Prepare daily or weekly program status reports.
• Track onboarding completion, attendance, project submission, learner engagement, and pending actions.
• Maintain records using Google Sheets, Microsoft Excel, or approved management systems.
• Identify recurring coordination problems and suggest practical improvements.
• Protect student information and follow authorized data-handling procedures.

Eligibility Criteria

• Bachelor's degree in any discipline; relevant qualifications are preferred.
• Freshers are welcome to apply.
• Good written and verbal communication.
• Strong organizational skills and attention to detail.
• Basic knowledge of Google Sheets, Excel, email, and online collaboration tools.
• Ability to manage multiple tasks and meet deadlines.
• Confidence in following up with students and team members.
• Professional communication and problem-solving skills.
• Reliable internet connection and access to a laptop/computer for remote work.
• Prior experience in internship coordination, student administration, project coordination, academic operations, customer support, or program management is an advantage.

Performance Expectations

Performance may be evaluated based on:

• Timeliness and accuracy of onboarding.
• Completion of attendance and batch records.
• Timely follow-up on project milestones.
• Quality of learner communication.
• Accuracy of progress reports.
• Resolution and escalation of pending issues.
• Adherence to schedules and deadlines.
• Overall coordination quality and learner experience.

Candidates must be comfortable with structured tasks, regular reporting, accountability, and follow-ups.

What You Will Learn

• Program management fundamentals.
• Internship and student coordination.
• Project tracking and milestone management.
• Learner communication.
• Operations and administration.
• Reporting and spreadsheet management.
• Stakeholder coordination.
• Process documentation and continuous improvement.

High-performing candidates may be considered for additional responsibilities or future paid roles based on performance, business requirements, and available vacancies.

Internship vs Full-Time Employment

• Internship: Duration, working hours, stipend, responsibilities, and completion requirements will be communicated before acceptance.
• Full-time employment: Salary, working hours, probation, benefits, responsibilities, and applicable employment terms will be documented in the employment offer.

The applicable arrangement will be clearly specified to shortlisted candidates. An internship does not automatically guarantee permanent employment.

Mandatory Screening Questions

Answer all questions and send your CV and responses through WhatsApp.

How to Apply

• WhatsApp: +91 84650 20524
• Email: hrsupport@iscap.in
• Website: https://iscap.in

Send your CV and screening answers using the specified format, including confirmation of information accuracy. Only eligible candidates who complete the screening process will be considered.