Travel Customer Support (L1)

Job Title: Travel Customer Support (L1)

About the Role

• Full-time, on-site position in Gurugram.
• Supports clients across IT, Non-IT, and BPO sectors.

Key Responsibilities

• Handle customer inquiries related to travel bookings, itineraries, changes, and cancellations via phone, email, and chat.
• Provide clear and accurate information on travel options, policies, and services.
• Troubleshoot common issues.
• Coordinate with internal teams or external partners as needed.
• Maintain high standards of customer satisfaction.
• Document interactions in support systems.
• Follow established processes.
• Meet performance and quality targets.
• Proactively identify recurring issues and provide feedback to improve services.
• Ensure a professional and courteous experience for every customer.

Requirements & Tech Stack

• CRM or ticketing systems.
• Standard office software.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with experience handling travel-related queries and resolving issues effectively.
• Excellent Interpersonal Skills for clear communication, building rapport, and maintaining a professional demeanor.
• Ability to provide Technical Support for booking platforms or travel tools, including basic troubleshooting and guidance.
• Solid Analytical Skills to understand customer needs, interpret data/policies, and propose solutions.
• Proficiency in spoken and written English.
• Additional regional or international languages are an advantage.
• Prior experience in travel, hospitality, BPO, or customer service environments is preferred.
• Minimum of a high school diploma.
• A degree in tourism, hospitality, business, or related fields is beneficial.