Business Interlock Analyst
Accenture
Chennai2–7 yrs1d agovia Naukri
About the Role
This role focuses on improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs through Talent Development. Talent Development involves creating and implementing programs to enhance employee skills and career growth, including training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities include identifying skill gaps and developing strategies to address them, fostering a skilled and motivated workforce.
Key Responsibilities
- Deliver end-to-end process training for US healthcare operations (new hire and refresher training) on concepts and tools.
- Develop and maintain training materials including SOPs, process decks, job aids, and assessments.
- Conduct classroom, virtual, and on-the-job training sessions aligned with business requirements.
- Support business RAMPs and transitions by ensuring timely and effective training delivery.
- Perform analysis and solving of lower-complexity problems.
Requirements & Tech Stack
- Talent Development - Instructor-Led Training (ILT)
- Written and verbal communication
- Ability to perform under pressure
- Ability to work well in a team
- Ability to establish strong client relationship
- Process-orientation
- Claims US health process with international BPO experience of minimum 2 years
- Familiarity with 7 applications
Qualifications
- Any Graduation