Collection Executive
Rupymart Tech
Kolkata(Taratala)Fresher1h agovia Naukri
About the Role
We are looking for a motivated and detail-oriented Collection Executive (Fresher) to join our operations team. This is an entry-level position suitable for recent graduates or candidates looking to kickstart a career in finance, banking, or credit control. Training will be provided.
Key Responsibilities
- Monitor customer account balances and identify overdue accounts daily.
- Initiate outbound calls, send emails, or issue payment reminders to clients regarding outstanding balances.
- Explain payment options and negotiate polite, feasible repayment arrangements within company policy.
- Keep precise, up-to-date records of all customer interactions, payment agreements, and follow-up schedules in the database/CRM system.
- Coordinate with internal sales and finance teams to resolve billing disputes, missing documentation, or discrepancies.
- Flag uncooperative accounts or high-risk delays to line management for further action.
- Meet daily, weekly, and monthly individual collection target goals.
Requirements & Tech Stack
- Excellent verbal and written communication skills in English, Hindi, and Local Language.
- Basic knowledge of MS Office (Excel, Word).
- Comfortable using telephone systems or CRM software.
Qualifications
- Graduate/Diploma in Commerce, Business Administration, Finance, or any related field.
- Freshers are welcome to apply.
- Prior experience in telecalling or customer support is a plus.