Sales Representative

About the Role

The Sales Development Representative (SDR) is responsible for generating new business opportunities, managing customer relationships, and supporting revenue growth through outbound and inbound sales activities. This role works closely with field sales, marketing, and customer success teams to identify customer needs, qualify opportunities, and drive sales pipeline development.

Key Responsibilities

• Identify, qualify, and develop new sales opportunities through phone calls, email campaigns, social selling, and other outreach methods.
• Manage inbound sales inquiries and convert leads into qualified opportunities.
• Build and maintain strong relationships with prospective and existing customers.
• Conduct sales presentations remotely.
• Maintain accurate customer and opportunity records in C4C.
• Collaborate with field sales teams to support account growth and closing activities.
• Prepare quotations, proposals, and sales documentation.
• Follow up on marketing campaigns and nurture leads through the sales cycle.
• Maintain C4C for accounts, including customer profiling, organizational chart, visit reports, and customer drivers.
• Capture customer BL and all local and international competitor activity (GAC).
• Identify and qualify all sales leads and opportunities.
• Maintain opportunity pipeline in C4C.
• Attend training courses to maintain knowledge of key technologies and competitor offerings and practices.
• Contribute to multi-BL activities.

Experience & Exposures (Nice To Have)

• Contract Management
• Opportunity Management
• Revenue & Activity Forecasting
• Customer Relationship Management

Requirements & Tech Stack

• Experience: 0-3 years
• Established local customer relationship - nice to have
• BSc/BA Degree, preferred with Sales, Marketing degree
• Training Certification in sales/marketing will be an advantage
• Personality traits: exposed to digital business and digital savvy; evidence of inclination towards sales / behavior & personality driven, self-starter who can learn at a fast pace
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience using CRM platforms such as Salesforce, Dynamics 365, or HubSpot.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Interest in future in-country mobility.