Client Relations Specialist

About the Role

Join C.H. Robinson as an Associate Portfolio Executive in an accelerated training track to build your customer portfolio and ensure service delivery aligns with customer commitments. This role offers abundant resources and development support, positioning it as a premier opportunity for a long and successful career. Upon completion of training, you will advance to a Portfolio Executive role.

Key Responsibilities

• Customer Experience:
• Drive sales lead conversion into active customers by establishing strong contacts, fostering relationships, and understanding customer needs.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.
• Identify automation opportunities to streamline processes and enhance operational efficiency.
• Reconnect with dormant customers to foster relationships and stimulate demand.
• Execute pricing strategy using negotiation skills, market acumen, and knowledge of customer buying habits.
• Maintain urgency in addressing both teammate and personal customer portfolios.
• Service Delivery & Business Development:
• Generate additional business within teammate portfolios, exceeding volume and revenue targets and expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts and transition transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute customer-facing operational tasks such as quoting, load building, shipment activation, and handling order-level service escalations.
• Process Efficiency:
• Adopt and apply new tools, technology, and processes to improve workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand-ups for communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, including creating customer and supplier logins and supporting adoption.
• Assist in the development of SOPs for effective customer business management.

Requirements & Tech Stack

• Customer Engagement Experience: Minimum 6 months (internal or external).
• Technology: Navisphere 2.0
• Software: Microsoft Office Suite
• Travel: Ability to travel up to 10%.
• Work Environment: In-office engagement four days a week, with one day remote flexibility.

Qualifications

• Education:
• High School Diploma or GED.
• Preferred: Bachelor's Degree from an accredited college or university.
• Skills:
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Money-motivated and passionate about relationship-building.
• Values:
• Values a diverse and inclusive work environment.

Compensation Range

$19.23 - $38.47 (base pay)