Customer Service Associate

About Houzeo

🚀 Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo technology makes home selling and buying the easiest it has ever been. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.

The Houzeo Universe

🌠 Houzeo’s product universe includes a wide range of products and services:

• Houzeo IntelliList Listing
• Houzeo Showings
• Houzeo Offers
• Houzeo DigiTransact
• Houzeo Dream Homes
• Houzeo Mobile App
• Houzeo Home Worth Calculator
• Houzeo Mortgage Calculator
• Houzeo Closing Costs Calculator

About the Operations Team

🦋 At Houzeo, our Operations Team powers the engine behind Sales, Concierge, Customer Support, Vendor Relations, and Billing. They are the heartbeat of our Customer Success strategy, ensuring every stage of the real estate journey is seamless and stress-free.

About the Role

🧿 Do you thrive on solving complex customer challenges and turning friction into satisfaction? Can you lead by example while mentoring a high-performing team? At Houzeo, we’re looking for a Customer Success Analyst who’s ready to take ownership of our most high-impact accounts. This role isn’t just about support, it’s about strategy, leadership, and making a lasting impression on our clients and our team.

Your Mission

🎯

• Manage strategic accounts – Own relationships with key customers, ensuring satisfaction and renewals.
• Drive revenue growth – Identify upsell and cross-sell opportunities for long-term value.
• Go beyond expectations – Spot new ways to deliver impact and share best practices across the team.
• Be client-facing – Regularly interact with customers to align goals and strengthen partnerships.
• Mentor & coach – Guide junior team members and help them grow into senior roles.
• Ensure results – Measure value delivered and support continuous improvement.

What You Bring

💪

📌 Proven Relationship Builder – You’ve owned client relationships and handled tough situations to ensure satisfaction and retention.

📌 Strong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.

📌 Project & Service Savvy – Solid grasp of managed services and project delivery.

📌 Versatile Client Experience – Worked with diverse clients across industries and business sizes.

📌 Growth Driver – Track record of expanding accounts and turning clients into long-term advocates.

Nice to Haves

👑

👌 Highly Adaptable – Able to shift strategies quickly and prioritise effectively in a fast-paced environment.

👌 Commercially Savvy – Understand revenue retention and growth while protecting company margins.

👌 Collaborative Spirit – You break down silos and build strong internal partnerships. Inspire cross-functional teams to align with our customer-first mindset.

👌 Active Listener – Hear what customers and internal teams are saying—and act on it.

👌 Creative Problem-Solver – Comfortable navigating both structured and ambiguous situations.

👌 Empathetic Communicator – Balance business goals with customer satisfaction.

👌 Constructively Challenging – Know when to push back and when to support customers.

👌 Strong Troubleshooting Skills – Take a methodical approach to resolving complex issues.

Note: This is a complete on-site role (Night-Shift)