Graduate Customer Intelligence Executive

About the Role

The Customer Intelligence team is responsible for ensuring customers take action on Fospha data by turning data into clear recommendations, guiding marketers through budgeting decisions, and helping client teams become experts in the Fospha platform. This is a hands-on, entry-level role where you will work across live customer accounts, becoming a trusted expert in the domain, our customers, and their marketing mix decisions. It's an opportunity to learn how to turn data into customer action in a dynamic business environment.

Team: Customer Intelligence

Level: Graduate - Entry Level

Location: Austin, TX

What you’ll be doing

• Join the Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality.
• Drive customer outcomes, including action on insight, trust in the model, and confidence in data quality, contributing to customer retention.
• Build deep expertise to solve real customer problems, turning data into clear recommendations, building trust in methodology, and maintaining data accuracy.
• Be confident and effective in customer-facing interactions, building credibility with technical and non-technical stakeholders.
• Collaborate closely with Account Managers and specialist teams, feeding customer insight back to Product, and providing regular progress updates.
• Leverage Gen AI tooling through our Gen AI hub to increase efficiency and find new ways of working.

The Centre of Excellence

Fospha's early-careers programme develops high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Customer Intelligence, you will gain foundational experience and be prepared for future opportunities across the organization. The program operates on the following principles:

• Individual Responsibility: Quickly take ownership of your work and make an individual impact.
• Engage with Leadership: Interact with Senior Leadership and C-Level executives at leading retail brands.
• Become a Customer Facing Expert: Work directly with customers, developing strong interpersonal relationships.
• Cross-Functional Exposure: Learn from and collaborate with every department.
• Comprehensive Training: Receive blended in-person training covering Business Storytelling, Account Management, Market Research, Product, and Financial Management, in addition to on-the-job learning.
• Real Mentorship: Benefit from regular one-to-ones, feedback, and career conversations.
• Career Development: High performers have clear opportunities for career advancement within Customer Teams or other departments.
• Modern Tools: Gain hands-on exposure to Gen AI tooling.

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot, and learn from its talent.
• Experience a mix of challenges and learning and development opportunities.
• Competitive salary + OTE.
• 14 days PTO plus 11 federal public holidays.
• Your birthday off.
• Daily office snacks and treats.
• 401k.

What We're Looking For

• Curious and proactive, seeking answers to "why."
• A STEM or Economics graduate (or equivalent analytical background).
• Motivated by solving problems methodically.
• Confident communicator, both written and verbal.
• Interest in learning SQL.
• Ability to build trust easily with clients and colleagues.
• Comfortable with details, Excel-proficient, and not afraid of data.
• Organized to manage multiple client priorities.
• Genuinely excited about the future of AI and emerging tech.