Graduate Customer Intelligence Executive

About the Role

The Customer Intelligence team is responsible for ensuring customers take action on Fospha data by turning it into clear recommendations, guiding marketers through budgeting decisions, and helping client teams become experts in the Fospha platform. This is an entry-level, hands-on role where you will work across live customer accounts, becoming a trusted expert in the domain, our customers, and their marketing mix decisions.

Team

Customer Intelligence

Level

Graduate - Entry Level

Location

Austin, TX

Key Responsibilities

• Join the Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality.
• Be responsible for customer outcomes, driving action on insight, trust in the model, and confidence in data quality, contributing to customer retention alongside the Account Manager.
• Build deep expertise to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and ensuring data accuracy.
• Be confident and effective in customer-facing moments, building credibility with technical and non-technical stakeholders.
• Work closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates.
• Be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen AI hub to increase efficiency.

The Centre of Excellence

Fospha's early-careers programme develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Customer Intelligence, you'll gain foundational experience while being prepared for future opportunities across the organization.

Principles of the Centre of Excellence:

• Individual Responsibility from the Get-go: Quickly become responsible for the success of your work and make an individual impact.
• Work alongside SLT at Leading Businesses: Engage with Senior Leadership and C-Level executives at leading retail brands.
• Become a Customer Facing Expert: Work directly with customers, developing strong interpersonal relationships.
• Cross-Functional Exposure: Learn from and collaborate with every department in the business.
• Comprehensive Training: Receive a broad curriculum covering essential topics such as Business Storytelling, Account Management, Market Research, Product, and Financial Management.
• Real Mentorship: Benefit from regular one-to-ones, feedback, and career conversations.
• Career Development: High performers have clear opportunities to advance their careers at Fospha.
• Modern Tools: Gain hands-on exposure to Gen AI tooling.

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot, and learn from exceptional talent.
• Experience the right mix of challenges and learning and development opportunities.
• Competitive salary + OTE.
• 14 days PTO plus an additional 11 federal public holidays.
• Your birthday off.
• Daily office snacks and treats.
• 401k.

What We're Looking For

• Curious and proactive; ask "why" and find the answer.
• A STEM or Economics graduate (or equivalent analytical background).
• Motivated by solving problems methodically.
• A confident communicator, both written and verbal.
• Interest in learning SQL.
• Ability to build trust easily with clients and colleagues.
• Comfortable with details; Excel-proficient and not afraid of data.
• Organized to juggle multiple client priorities.
• Genuinely excited about where AI and emerging tech are taking this industry.

Our Values and Principles

• Seek inclusion & diversity: Create an environment where everyone feels welcome and is encouraged to speak and be heard.
• Work Hard, Work Well, Work Together: Take responsibility, help colleagues, and ensure work has lasting impact.
• Grow: Be proactive, curious, and unafraid of failure.
• Customer at the heart: Care about the customer and build product that solves their problems.
• Candour with caring: Deliver and receive feedback with kindness and gratitude.