Bilingual Customer Service Representative
TTEC
Austin, TXFresher46m agovia LinkedIn
About the Role
- Remote Bilingual Customer Service Representative - Spanish-English
- Part of TTEC’s award-winning employment experience, bringing humanity to business.
- Work involves resolving escalated or complex calls from customers, providing answers, and resolving issues.
- Reporting to a Team Lead.
Key Responsibilities
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
Requirements & Tech Stack
- 6 months or more of customer services experience.
- High school diploma or equivalent.
- Great written and verbal communication skills in Spanish-English.
- Computer experience.
- High speed internet (>15 mbps).
- Webcam participation is expected during all instructor-led TTEC and client-required training.
Qualifications
- Passion for helping others and giving customers peace of mind.
- Caring, supportive nature.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Preferred residency states for TTEC Remote CX team: 37 states.
Currently not hiring from: AK, CA, HI, IL, MT, or outside of the United States.
Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.