Customer Engagement Applications Engineer

About the Role

The Customer Engagement Applications Engineer role is a field-based position within KLA's Customer Engagement (CE) division, partnering closely with customers to provide comprehensive KLA product support for yield improvement from R&D through high-volume production. The team aligns KLA's solutions with customer needs, supports product performance, identifies new opportunities, and gathers insights for future innovation, all while ensuring high customer satisfaction.

Key Responsibilities

• Provide technical expertise through sales presentations, product demonstrations, and installation/maintenance of company products.
• Assist sales staff in assessing potential application of company products to meet customer needs.
• Prepare detailed product specifications for the development and implementation of customer applications/solutions.
• May build mini-applications based on customer requirements to demonstrate feasibility, often requiring rapid prototyping or product demos.
• May provide software development and consultation to prospective users and/or product capability assessment and validation.
• Provide and lead product penetration and adoption support, customer demonstrations, and head-to-head (H2H) activities at customer facilities.
• Investigate semiconductor manufacturing yield issues and provide inspection solutions.
• Create and share product value statements and use-cases with engineering, marketing, and sales groups.
• Train customers and other applications engineers.
• Support new product introductions and characterization, beta testing, and early evaluation tools.
• Work closely with worldwide applications teams, engineering, sales, and marketing within KLA, and with customer engineers outside of KLA.
• Generate best known method documents and other training materials, transferring this knowledge to KLA's worldwide Applications team and customers.
• Develop solutions to customer problems.
• Publish papers at industry symposiums or in technical journals.
• Characterize next-generation state-of-the-art semiconductor wafer inspection products, including crafting test plans, collecting data, performing analysis, and publishing results and recommendations in applications notes and best known methods.

Requirements & Tech Stack

• High energy, dedicated, and motivated engineers interested in working in high tech.
• Ability to work well with limited supervision in an environment where you can drive projects on your own.
• Appreciation for high levels of accountability.
• Teamwork is essential, requiring a good balance between technical skills and people skills.
• Strong troubleshooting skills combined with a methodical approach.
• Clear communication.
• Well-organized with strong follow-up abilities.
• Demonstrated ability to work in a multifaceted environment.
• Training in semiconductor or related fields.
• Excellent communication, organizational, analytical, leadership, and interpersonal skills.
• Willingness to travel (> 30%) within the US.
• Background in IC processing/Semiconductor equipment is a plus.

Qualifications

• Master's Level Degree and 0 years related work experience OR Bachelor's Level Degree and related work experience of 2 years.
• Educational background in Engineering or Physics is desired.