Customer Contact Comms New Associate-Voice

Customer Contact Comms New Associate

Key Responsibilities

• Manage/resolve customer queries.
• Handle escalations and complaints from dissatisfied customers, providing resolutions.
• Close faults and complaints within SLAs.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact primarily within your own team and with your direct supervisor.
• Receive detailed instructions on all tasks.
• Make decisions that impact your own work and are closely supervised.
• Function as an individual contributor as part of a team with a predetermined, narrow scope of work.

Requirements & Tech Stack

• Omnichannel - Customer Service

Qualifications

• Any Graduation
• Adaptable and flexible
• Agility for quick learning
• Commitment to quality
• Problem-solving skills
• Written and verbal communication