Guest Service Associate, Front Office

About the Role

Seeking a dedicated GSA - Front Office to join our team in Bengaluru, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Key Responsibilities

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Coordinate with housekeeping to ensure room readiness and handle special requests
• Assist with luggage handling and arrange transportation services for guests as needed
• Manage and resolve overbooking situations and room type changes efficiently
• Conduct daily audits of guest folios and resolve any discrepancies
• Participate in upselling initiatives to enhance guest experiences and increase revenue
• Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in hotel management software and computer systems
• Ability to work flexible hours, including nights, weekends, and holidays