Associate

About the Role

• Join the high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF).
• Provide best-in-class service within operation service lines, supporting DGFF regions and countries globally.
• Interact with people from all over the world in a truly international organization.

Key Responsibilities

• Understand station/country documentation requirements and execute jobs as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are met as per agreed delivery guidelines.
• Deliver high service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and opportunities for service improvement.
• Flag operational challenges to the immediate supervisor and business partner in a timely manner.
• Coordinate with relevant stakeholders for regular communication and information flow.
• Perform file opening, document management, support shipment details, process entries (registration, invoice declaration), manage invoice and costing, handle data validation and enrichment, and offer global customer support.

Requirements & Tech Stack

• MS Office
• Enterprise Resource Platforms (ERPs) - Preferred

Qualifications

• 0 – 3 years of job experience from BPO or logistics domain.
• Good knowledge in MS Office.
• Effective English communication skills, written and verbal.
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
• Detail oriented.
• Good logical reasoning skills.
• High level of customer centricity.
• Bachelors degree (any).