Product Sppt Tech Advisor 1

About the Role

Entry-level professional individual contributor who works under close supervision. Problems faced are routine.

Essential Functions

• Works with customers and project management teams to identify key project milestones and implementation timelines.
• Builds, documents and maintains new and existing customer-centric business critical solutions.
• Develops and implements solution validation plans.
• Ensures quality control during implementation and execution of the validation plans.
• Builds training materials for the implemented solutions.
• Trains customers on the implemented solutions.
• Participates in QA, UAT & production launch support related to various customer engagements.
• Contributes towards building implementation and integrations best practices and the knowledge base.
• Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
• Provides Tier 2/3 technical support for custom integrations.
• Has working knowledge of support processes and working in production environment.

Requirements & Tech Stack

• Dot Net
• SQL Server
• Database concepts
• SSIS
• Expertise in writing Stored Procedures, Cursors, Triggers, Indexes
• Good in understanding and developing complex SQLs
• Prior experience in writing complex SQL Stored procedures
• Good at processing data and flowcharting techniques
• In-depth grasp of SQL reporting, analytics, and business intelligence

Qualifications

• Bachelor's Degree in Computer Science, a related field, or equivalent experience
• Experience working with external customers to gather technical requirements (Pref)
• Working knowledge of software development processes and methodologies (Req)
• Knowledge of the clinical trial / pharmaceutical domain (Pref)
• Strong work ethic with a focus on customer satisfaction (Intermediate)
• Strong customer facing and presentation skills (Intermediate)
• Process documentation skills (Intermediate)
• Validation documentation and execution skills (Intermediate)
• Technical troubleshooting and documentation skills (Intermediate)
• Minimum 3 years’ experience of Dot Net, SQL Server with good exposure to database concepts and SSIS.