Service Operations Associate II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities

• Works directly with customers to resolve recurring or standard problems.
• Generates daily and weekly incident reporting.
• Reviews incident history to determine recurring faults.
• Allocates engineer appointment times for jobs requiring multiple resources on-site.
• Coordinates project start-up activities.
• Updates work orders and provides status information.
• Assigns and distributes workload of CEs to meet SLAs across broader areas.
• May respond to escalated calls.
• Participates in product set or customer base training.
• May implement remote fixes relying on guided search for diagnosis across multiple products.
• Handles planning and installation schedule assignments across large geographic territory.