Customer Support Executive
My Wall
About the Role
MyWall is a creator-focused platform that helps influencers turn their passion into meaningful opportunities and rewards. It enables creators to transform their content into perks, income, and long-term growth, while giving brands a seamless way to collaborate with them. Through detailed analytics and campaign tracking, MyWall supports impactful partnerships that can drive real-world results for businesses over time. The company is built on the belief that creativity and collaboration can unlock a world of possibilities for everyone involved. Joining MyWall means contributing to a fast-growing, innovation-driven environment in the creator and brand ecosystem.
The Customer Support Executive is a full-time, on-site role based in Gurugram. In this position, the individual will handle customer inquiries via online channels, email, chat, and phone, ensuring timely and accurate responses.
Key Responsibilities
- Handle customer inquiries via online channels, email, chat, and phone, ensuring timely and accurate responses.
- Address user issues.
- Resolve technical and platform-related queries.
- Guide creators and brands through product features.
- Escalate complex cases to appropriate teams.
- Maintain high levels of customer satisfaction.
- Document interactions.
- Provide feedback to improve processes and user experience.
- Collaborate with product, operations, and marketing teams.
Requirements & Tech Stack
- Customer Support
- Customer Service
- Empathy
- Problem-solving
- Customer Satisfaction
- Managing feedback
- Handling complaints
- Maintaining service quality
- Online Support (chat, email, support tickets)
- Technical Support (troubleshooting platform-related issues, guiding users through basic technical steps)
- Strong communication skills in English (written and verbal)
- Ability to work in a fast-paced environment
- Ability to prioritize tasks
- Ability to manage multiple customer conversations effectively
- Comfort with digital platforms, social media, or creator-focused tools
Qualifications
- Relevant diploma or bachelor’s degree, or equivalent work experience in customer support or related fields.
- Prior experience in tech or startup environments is an advantage.