Logistics Technician

About the Role

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. You will initiate warranty claims and process returns on failed equipment. This role offers an opportunity to build working knowledge of inventory management principles, warranty process management, and data bearing device destruction. You will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services.

Key Responsibilities

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices, following all Service Level Agreements (SLAs).
• Develop working knowledge of stock control and inventory management practices and procedures.
• Ensure accurate documentation of incoming and outgoing deliveries and records.
• Become familiar with guidelines set by Microsoft contractual agreements with suppliers and maintain a strong customer focus.
• Perform cycle audits and data corrections to ensure all inventory controls are met.
• Reconcile and report inventory discrepancies.
• Ensure detailed physical inventory tracking and staging.
• Under supervision, perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.
• Comply with all security and data management policies.

Requirements & Tech Stack

• Ability to meet Microsoft, customer and/or government security screening requirements.
• Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.

Qualifications

• Graduate or Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.

Preferred Qualifications

• 1+ years’ experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.