Customer Service Coordinator (ERP)
BruntWork
IndiaFresher1h agovia LinkedIn
About the Role
Our client is seeking a detail-oriented Customer Service Coordinator (ERP) to support their daily business operations. This is a part-time, fully remote role with flexible work hours within the client's business hours (Georgia, US). The position is ideal for someone highly organized, dependable, and comfortable working independently.
Key Responsibilities
- Data Entry & ERP Management:
- Enter data into the company ERP system with accuracy.
- Input inventory movements, such as raw material receipts, production updates, and outgoing shipments.
- Review daily data for completeness and correct any discrepancies.
- Remote Logistics Coordination:
- Monitor inbound/outbound truck schedules remotely and update carrier appointments.
- Respond to pickup requests from carriers and clients via email.
- Verify PO status by checking spreadsheets and ERP data.
- Email carriers professionally to adjust appointment times when orders are not yet ready.
- Customer Service & Reporting:
- Provide clear and professional email communication to clients, carriers, and internal team members.
- Compile and send simple weekly inventory or operations reports using provided templates.
- Follow up with internal teams to gather updates on orders or production timing.
- Assist with general administrative tasks to support the operations team.
Requirements & Tech Stack
- Strong attention to detail and accuracy in data entry.
- Clear written communication skills, especially via email.
- Basic computer proficiency: Outlook, Word, Excel.
- Ability to learn new software systems.
- Strong organization and time-management skills.
- Ability to work independently in a remote setting.
- Communication tools: email, spreadsheets, internal software.
Qualifications
- Experience in customer service, data entry, or administrative support.
- Familiarity with ERP, order tracking, or inventory systems.
- Understanding of logistics or shipping processes.
- Experience communicating with freight carriers or coordinating pickup times.
Independent Contractor Perks
- Permanent work from home.
- Immediate hiring.