Sales Engineer

About the Company

• Cosmos Group of Companies is a leading manufacturer in the HVAC industry, engaged in manufacturing, trading, and service delivery for modern buildings.
• Leverages advanced manufacturing facilities, strong design capabilities, and dedicated R&D expertise.
• Develops aesthetically appealing and performance-driven products for architects, consultants, and end users.
• Serves sectors including commercial, hospitality, healthcare, banking, and IT.
• Website: http://cosmosadp.com

Job Summary

The Sales Engineer will be responsible for managing and growing relationships with existing clients at Syamantak Industries Pvt Ltd. The role focuses on understanding client requirements, ensuring a high level of client satisfaction, identifying opportunities for repeat business, and supporting revenue growth within assigned accounts. The engineer will work closely with clients, consultants, contractors, and internal teams to ensure seamless project execution, timely resolution of concerns, and long-term business partnerships while meeting sales targets.

Key Responsibilities

• Client Relationship Management
• Manage and nurture relationships with existing customers to ensure long-term engagement and client satisfaction.
• Serve as the primary point of contact for assigned accounts and address customer requirements in a timely manner.
• Conduct regular customer visits and follow-ups to understand business needs and strengthen relationships.
• Build trust with consultants, contractors, dealers, and project stakeholders to drive repeat business.
• Account Growth and Revenue Generation
• Identify opportunities for upselling, cross-selling, and repeat orders within existing accounts.
• Monitor customer purchasing patterns and proactively recommend suitable products and solutions.
• Work towards achieving assigned sales and revenue targets through account growth initiatives.
• Achieve assigned sales targets and revenue objectives.
• Support customers throughout the sales cycle, from enquiry to order execution.
• Sales Coordination and Customer Support
• Prepare quotations, proposals, and commercial offers in coordination with internal teams.
• Coordinate with design, production, logistics, and service teams to ensure timely delivery and project execution.
• Track order status and keep customers informed on project progress.
• Ensure prompt resolution of customer concerns and escalate issues where necessary.
• Market and Account Intelligence
• Maintain updated records of customer interactions, opportunities, and sales activities.
• Gather customer feedback and share market insights with management.
• Monitor competitor activities and identify opportunities to strengthen customer retention and loyalty.
• Reporting and Documentation
• Maintain account plans, sales reports, and customer databases.
• Provide regular updates on account performance, customer feedback, and growth opportunities.
• Support management with sales forecasts and business planning inputs.