Customer service engineer and business oprations

About the Role

• This is a full-time, on-site role for a Customer Service Engineer and Business Operations professional based in Delhi, India.
• The role involves handling customer support queries, coordinating field service visits, and providing technical assistance for installed products.
• The position also supports business operations by preparing service reports, tracking service metrics, coordinating with internal teams, and assisting in process improvements.

Key Responsibilities

• Diagnosing and troubleshooting product issues.
• Documenting cases and ensuring timely resolution to maintain high customer satisfaction.
• Preparing service reports.
• Tracking service metrics.
• Coordinating with internal teams such as production, quality, and logistics.
• Assisting in process improvements.
• Close interaction with customers, clear communication of technical information, and proactive follow-up to ensure smooth service delivery and operational efficiency.

Requirements & Tech Stack

• Skills in Customer Satisfaction and Customer Support.
• Field Service and Technical Support skills.
• Troubleshooting skills.
• Strong communication, documentation, and interpersonal abilities.
• Ability to interpret technical manuals, basic electrical/electronic concepts, and use diagnostic tools.
• Organizational and time-management skills.

Qualifications

• Diploma or degree in Engineering (Electrical, Electronics, or related field) or equivalent technical education preferred.
• Prior experience in manufacturing or automotive electronics is an advantage.