Clinical Support Specialist

About the Role

The Clinical Support Specialist role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties.

Key Responsibilities

• Onsite Clinical Facilitation

• Assist patients by offering education related to their behavioral health visits.

• Provide technical support and assistance for telehealth visits, including room and equipment preparation.

• Support clinicians by accessing vitals and other relevant data from the facility's EMR.

• Procure patient referral documents as needed.

• Act as a liaison between the clinicians and the facility staff.

• Interact with staff and/or family members as necessary.

• Maintain responsibility for proper handling and cleaning of MTC Care equipment.

• Behavioral Health Integration ("BHI")

• Complete assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.

• Clinician Support

• Provide assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit.

• Work closely with the clinician to assure that patient visits run smoothly and efficiently.

Requirements & Tech Stack

• Flexibility: May require up to 5 days per week onsite or a mix of remote and onsite, varying week to week.
• Dedicated Home Office: Space with a closing door, free from distractions, meeting HIPAA and PHI standards.
• Reliable Home Internet Connection.
• Valid Driver's License and reliable mode of transportation.
• Ability to travel up to 1 hour in any direction from home office to cover clinics when needed.
• Physical Requirements: Ability to stand, walk, see, speak, hear (in person and remotely); use hands, fingers to type or use manual equipment, reach. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision.
• Must be able to lift, push, pull up to 30 lbs. without restrictions.
• Ability to remain sedentary for long periods while working on administrative tasks.

Qualifications

• Minimum High School Diploma required.
• 1+ year in a healthcare setting preferred, but not required.
• Medical Assistant or CNA certification a plus.
• Basic working knowledge of medical terminology.
• Experience in the use of online healthcare tools.
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel.
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
• Commitment to providing platinum-level customer service and communication.
• Ability to embrace a company culture of caring and kindness.