Full Time Brand Ambassador

About the Role

The Operations Support Associate plays a crucial role in ensuring the smooth day-to-day operations in Ralph Lauren retail stores. This position is primarily a non-selling role, though it can shift as business dictates.

Key Responsibilities

• Inventory Management & Operations
• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Customer Service & Sales Floor Support
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs when on the sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Visual Merchandising & Store Standards
• Participate in visual merchandising of the sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.
• Professional Standards
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Requirements & Tech Stack

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.
• This position may be offered as full-time or part-time.