Account Development Associate, Portland

About the Role

Master Halco Fence & Deck Supply, a leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products, is seeking an Account Development Associate at their local branch office in Portland. This role blends inside and outside sales, focusing on building relationships, providing value, and driving profitable sales growth with assigned current and prospective customers.

Key Responsibilities

• Manage customer relationships and sales activities.
• Interact with customers via phone, in person, and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• Contribute to growing sales and achieving branch/company sales and profitability goals.
• Learn and sell all company products and services.
• Enter sales orders using the ERP system and coordinate delivery or customer pick-up with the Branch Operations group.
• Inform customers of any order changes, such as product availability or delivery dates.
• Generate formal quotes using the ERP system for material pricing and availability.
• Support Outside Sales Associates by responding to assigned customer needs.
• Stay informed about competitive situations and market intelligence, relaying information to the Manager.
• Proactively make outbound calls to customers to generate additional orders and follow up on quotes.
• Develop and maintain proficient product knowledge to answer customer questions regarding features, benefits, specifications, and installation methods.
• Collect and process customer payments for COD and past due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOP’s and policies.
• Undertake special projects as assigned by the Manager.
• Develop strong business relationships through face-to-face sales calls.
• Travel to assigned customers to build relationships, identify opportunities, provide value, and grow sales.
• Ensure each sales call has a specific purpose that brings value to the customer.
• Identify and address gaps between customer desires and their current material supplier situation.
• Determine customer purchasing motivations and respond accordingly.
• Report face-to-face sales call summaries using the company’s CRM system.

Requirements & Tech Stack

• Experience in inside sales and customer service.
• Excellent communication/people skills (written and verbal).
• Well-developed sales, customer service, and negotiating skills.
• Strong organizational skills and attention to detail.
• Ability to anticipate opportunities/challenges and employ strong problem-solving skills.
• Ability to work independently with minimal guidance and manage workload/priorities.
• Effective planning, time management, and priority setting.
• Ability to manage multiple projects simultaneously.
• Excellent computer skills with proficiency in:
• Infor M3
• CRM
• MS Teams
• Word
• Excel
• PowerPoint
• SharePoint
• Other various company software.

Qualifications

• Valid driver’s license with a clean driving record.

Work Environment

• Remote work, Office setting, and field travel.

Physical Demands

• Ability to sit, climb, stand, lift, and/or move.
• Must be able to travel.