Junior Customer Care Associate
CeX Webuy.com
Mumbai, Maharashtra, India0–3 yrs1h agovia LinkedIn
About the Role
CeX is seeking customer-centric individuals with excellent written English communication skills to join our expanding customer service team.
Company Introduction
Founded in 1992, CeX is a leading UK-based retail chain with operations in multiple territories globally. We buy, sell, and exchange games, gadgets, mobile phones, computing, and electronic products.
Location
Lower Parel, Mumbai
Key Responsibilities
- Provide accurate and timely responses to customers via email and/or Social Media platforms.
- Respond to customer inquiries by understanding the inquiry and providing a suitable response in keeping with company policies.
- Communicate with internal & external departments to resolve customer queries.
- Escalate potential issues to line managers & stakeholders.
- Maintain knowledge of team processes and procedures.
Requirements & Tech Stack
- High standard of English writing.
- Strong analytical skills.
- Customer-centric approach.
- Problem analysis and solving.
- Ability to show initiative and be proactive.
- Strong planning and organisational skills.
- Ability to work a rotational shift pattern including morning, afternoon, and approximately one night shift per week every 2 months.
- Requirement to travel to the UK.
Preferred Skills
- Product knowledge (beneficial but not essential).
- Experience in social media platforms is preferred.
Qualifications
- Freshers are welcome.
To apply, email your updated resume to [email protected]. For additional information, call 7006579802.