International Voice Process, & Experience
Firstsource
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
Job Title: International Voice Process – UK Shift
About the Role
We are hiring enthusiastic and customer-focused candidates for our International Voice Support – UK Process. Candidates with fluent English communication skills and a passion for customer service are encouraged to apply. Both freshers and experienced professionals are welcome.
Key Responsibilities
- Handle inbound and outbound calls from UK-based customers.
- Provide excellent customer support by understanding and resolving customer queries.
- Communicate fluently and professionally in English.
- Understand customer needs and recommend suitable products or services.
- Perform upselling and cross-selling to existing and potential customers.
- Identify sales opportunities during customer interactions and achieve sales targets.
- Explain product features, benefits, offers, and services clearly.
- Resolve customer complaints and ensure a positive customer experience.
- Maintain customer records and update call details accurately in the system.
- Achieve assigned targets for customer satisfaction, call quality, and sales performance.
- Follow company policies, process guidelines, and quality standards.
Requirements & Tech Stack
- Fluent English communication skills are mandatory.
- Basic computer knowledge is required.
- Good listening, communication, and problem-solving skills.
- Willingness to work in UK rotational shifts and rotational weekly offs.
- Candidates should be comfortable with upselling, cross-selling, and target-based performance.
Qualifications
- 10th Pass, 12th Pass, Diploma holders, and Graduates can apply.
- Exception: Not for B.E, B.Tech, or Postgraduate freshers.
- Freshers and experienced candidates are eligible.
Additional Information
- Shift: UK Rotational Shifts
- Weekly Offs: Rotational
- Cab Facility: Two-Way Cab Provided
- Incentives: Unlimited Performance-Based Incentives
- Note: Candidates who attended an interview within the last 30 days are not eligible to attend a walk-in.