Customer Support Associate, Email & Chat

About Medinex Workforce

Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.

Role Overview

This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards. This is a 1 to 3-month full-time remote role.

Key Responsibilities

• Respond promptly and professionally to inbound user inquiries across email and live chat platforms.
• Investigate and resolve user issues by following standardized troubleshooting procedures.
• Log, prioritize, and update customer interaction records and tickets within CRM systems.
• Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.
• Maintain daily response-time targets and quality benchmarks according to company service guidelines.

Requirements & Tech Stack

• Dedicated laptop or desktop computer with a reliable high-speed internet connection.
• Strong written English skills with professional tone and email etiquette.
• Good typing accuracy and comfort managing simultaneous chat interactions.
• Patient, empathetic approach to customer handling and issue resolution.

Qualifications

• Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).
• Experience with Customer Support, Email Support, Live Chat, CRM, Ticket Resolution, Problem Solving, Client Relations, and Issue Escalation is beneficial.

Compensation: ₹14,000 – ₹15,000 per month

Duration: 1 to 3 Months

Work Mode: Remote (India)

Certificate: Internship completion certificate upon successful project delivery.